On a more optimistic note, we observe less overreliance on incorrect LLM responses when accurate and relevant #sources are provided or when explanations from LLMs exhibit #inconsistencies (i.e., sets of statements that cannot be true at the same time).

5/7

First, through a think-aloud study (N=16) in which participants use ChatGPT to answer objective questions, we identify 3 features of LLM responses that shape users' reliance: #explanations (supporting details for answers), #inconsistencies in explanations, and #sources.

2/7