Houston Public MediaRecent changes to the City of Houston’s billing system for residential water customers, made in response to a rash of artificially inflated bills during the last year or so, will be reflected in the statements sent out during the month of May.
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Houston’s new set usage system to address inflated water bills to be reflected in May statements
New Mayor John Whitmire’s “Water Bill Improvement Plan,” in which single-family residential customers will temporarily be charged a fixed monthly amount, took effect April 1. The initiative eliminated Houston Public Works’ previous practice of charging estimated amounts to customers with faulty electronic meter-reading devices, which in many cases led to residents being charged for much more water than they actually used.
