Darrell BowlesI had an excellent experience with Audible customer service! I needed assistance with two issues. First, a book from the Plus catalog wasn't appearing
in the Alexa app on an account that shares my library. Second, I had a billing concern. The representative provided a credit to purchase the book, as only
purchased titles appear on all devices. I used a second credit to get the sequel, thinking I might have to cancel my membership. The representative then
adjusted my billing date to May 4 without altering my membership. When I mentioned I didn't have any credits left, she generously provided an extra one!
#Audible #ExcellentCustomerService #ExtraCredits
in the Alexa app on an account that shares my library. Second, I had a billing concern. The representative provided a credit to purchase the book, as only
purchased titles appear on all devices. I used a second credit to get the sequel, thinking I might have to cancel my membership. The representative then
adjusted my billing date to May 4 without altering my membership. When I mentioned I didn't have any credits left, she generously provided an extra one!
#Audible #ExcellentCustomerService #ExtraCredits
Gemma-Leigh Garner
UnaOculusAperta
