Khách hàng liên tục hỏi "Tính năng X sẽ sẵn sàng khi nào?" nhưng tôi không biết. Dự án bị chậm, ước tính thời gian sai lệch ít nhất 2 lần. Tôi học được cách ngừng đưa ra thời gian và nói "Đang được ưu tiên, nhưng không thể cam kết thời gian". #QuảnTrịDựÁn #SaaS #DựÁnPhầnMềm #ThờiGian #KháchHàng #ProjectManagement #SoftwareDevelopment #TimeManagement #CustomerExpectations

https://www.reddit.com/r/SaaS/comments/1orusiz/customers_keep_asking_when_will_feature_x_be/

“It’s not pushing power to the grid!”

Got a request from someone on TikTok recently about their PV system not working, asking if I can help troubleshoot remotely.

I like to do these things pro bono if I have the time, and so they proceeded to unpack their frustration with their solar company, which this time, just so happened to be Freedom Forever.

https://solarboi.com/2025/07/30/its-not-pushing-power-to-the-grid/

"It uses AI" is not the same as "It is useful!"
https://www.korte.co/4171
#AI #customerexpectations
The Wrong Metric of AI Success

The wrong success metric can significantly impact a company's performance. What does it take to find the right metrics and goals? Find out!

Kevin Korte - AI and Cybersecurity for the Boardroom

2025 has arrived. The perfect time to share the aheadCRM LLC insights on the key #tech trends with influence on #CRM and #CX.

Between #AI advancements and steadily rising #customerexpectations, exciting opportunities lie ahead! #CXTrends #CRMTrends

https://zurl.co/3yQCW

2025 predictions.pdf

Google Docs
Microsoft names new Executive Vice President and Chief Operations Officer - The Official Microsoft Blog

Satya Nadella, Chairman and CEO, shared the below communication with Microsoft employees this morning.  As we mark our 50th year, I’ve been reflecting on how we have remained a consequential company decade after decade in an industry where there is no franchise value. And it is because — time and time again when tech paradigms...

The Official Microsoft Blog