📧 Email Governance Gone Wrong: What Skadden’s Misstep Teaches IT Leaders

In an attempt to restrict firmwide communication, Skadden disabled internal email distribution lists—only to accidentally trigger a mass email that exposed the restriction effort itself.

From an IT operations perspective, this incident underscores critical lessons:

🔐 Restricting communication tools requires strong governance AND transparent policy
⚙️ Tech enforcement without cultural alignment leads to workarounds and reputational damage
🛠️ Distribution list controls should include:
・Proper change management
・Internal communications planning
・Monitoring and rollback protocols
📣 Staff need clear guidance, not silent shutdowns

In the age of hybrid work and high-stakes messaging, email is infrastructure. Treat it like it matters.

👉 https://abovethelaw.com/2025/03/skadden-learns-the-first-rule-of-blocking-mass-emails-is-do-not-send-mass-emails/

#ITOperations #EmailPolicy #ChangeManagement #InfoSec #CommunicationGovernance #LegalIT #Skadden

#MediaPolicy #CommunicationGovernance #TechnologyPolicy #MediaStudies: "The Global Media Policy Working Group is pleased to announce the publication of Global Communication Governance at the crossroads, the 20th title in the Palgrave/IAMCR book series Global Transformations in Media and Communication Research. Edited by Claudia Padovani, Véronique Wavre, Arne Hintz, Gerard Goggin and Petros Iosifidis.

The collection celebrates 20+ years of activity of the Working Group on Global Media Policy, addressing current challenges, trends and transformations in global communication governance. Exploring changes in the actors, issues, values and contexts of media and communications, it investigates the crossroads that media policy is facing and offers visions for the future. A diverse range of scholars and expert practitioners discuss what regulatory reforms and governing mechanisms are required to advance democratic participation and fundamental rights in platform societies.

Organized around five sections, the volume considers the geopolitics of emerging communication orders; the changing roles of actors and stakeholders; the challenge of embedding rights and values in regulatory arrangements; the intersection of technology and policy; and the need to rethink epistemologies and methodologies for researching this field.

Contributions from different disciplines and cultural backgrounds include provocative think pieces and longer analyses. All chapters are grounded in historically-aware understandings of contemporary transformations, while anticipating dynamics of our communication futures."

https://iamcr.org/publications/iamcr-book-series/padovani-et-al-2023