Well, _that's_ fucking dandy…
I've had a multi-year account with #CloudGuru. However, after they got bought by #PluralSight, I set my account to not auto-renew.
This morning, I get an email from PluralSight saying "You’ve renewed your subscription". Given that I'd set my CloudGuru account to not auto-renew and never set up new billing under PluralSight, this came as a bit of a shock.
Just checked the credit card account I previously had bound to my CloudGuru account and found a pending charge from PluralSight. Contacted the phone number listed on the (pending) charge. Got a call-tree (naturally). Navigated the call-tree to sort out this billing "mistake". Got dumped into a hold-queue for nearly 15 minutes. Finally, the hold music ended and I was dumped over to a "there's no one available to answer your call: would you like to leave a message" automated-response. Uh... You couldn't have just dumped me straight to that if there's no one answering calls??? At any rate, left a message. But this REALLY feels like a scam. I guess the best way that companies like PluralSight can make money off their acquisitions is to ignore the acquired companies' customers' wishes and just "convert"/renew them any way.
Fuck those guys.
I've had a multi-year account with #CloudGuru. However, after they got bought by #PluralSight, I set my account to not auto-renew.
This morning, I get an email from PluralSight saying "You’ve renewed your subscription". Given that I'd set my CloudGuru account to not auto-renew and never set up new billing under PluralSight, this came as a bit of a shock.
Just checked the credit card account I previously had bound to my CloudGuru account and found a pending charge from PluralSight. Contacted the phone number listed on the (pending) charge. Got a call-tree (naturally). Navigated the call-tree to sort out this billing "mistake". Got dumped into a hold-queue for nearly 15 minutes. Finally, the hold music ended and I was dumped over to a "there's no one available to answer your call: would you like to leave a message" automated-response. Uh... You couldn't have just dumped me straight to that if there's no one answering calls??? At any rate, left a message. But this REALLY feels like a scam. I guess the best way that companies like PluralSight can make money off their acquisitions is to ignore the acquired companies' customers' wishes and just "convert"/renew them any way.
Fuck those guys.
