Capability maps are most useful when they expose duplication leaders would rather not discuss. A little discomfort is often the sign the map is finally doing its job. #CapabilityMapping #Strategy #PublicSector

A capability map should settle arguments, not decorate PowerPoint. If it can't show what's strategic, duplicated, fragile, or outsourced beyond comfort, it isn't earning the ink. #CapabilityMapping #PublicSector