Product Support Engineer | Meltwater Product & Engineering

Do you want to work in a dynamic global organization, solving interesting, real time problems for customers? We are looking for ambitious professionals who would like to grow with our Application Support team. The role involves monitoring and diagnosing application and system problems, or issues that are disrupting the application service platform that business users depend on. Crucially, applications are in production, or live, and issues need immediate attention with early diagnosis and response. Responsibilities: Work within a dynamic, international team to support customers throughout the world Manage, prioritize, and troubleshoot a pipeline of tickets, application requests, and project activities Respond to system generated alerts and/or escalations relating to any failures on the service platform Work with Engineering teams to determine root cause of problems and deliver effective solutions Work on projects focused on continuous improvement of the application support model and associated processes Document standards, processes, and procedures relating to best practices, issues, and resolutions The hours for this position will be 10:00 AM EST - 7:00 PM EST. There may be occasional domestic and/or international travel for team meetings Compensation: Competitive salary $65,000 - $75,000 USD annually Health Coverage (Dental, Medical, Vision, for both you and dependents) Flex Spending Accounts (Child Care, Commuter, Health) Life Insurance Retirement Savings and Employer Matching Paid Parental Leave Competitive PTO/Holiday Plan Ongoing Training and Professional Development