NBC News Top Stories | JetBlue allegedly used private customer data like internet history without consent to set prices, per lawsuit by Corky Siemaszko

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JetBlue is facing a lawsuit alleging that the airline secretly collected passengers’ personal data—such as internet browsing history—and used it to adjust ticket prices without consent, violating New York consumer‑protection laws and the federal Electronic Communications Privacy Act. Plaintiff Andrew Phillips says he was unaware he was being tracked when he booked a flight and that JetBlue offered different fares based on private information, prompting him to seek class‑action status and damages. JetBlue has denied the accusations, stating that fares are set solely on demand and seat availability and that it does not use browsing data for pricing, although a social‑media exchange cited in the complaint suggests an employee once advised a customer to clear cookies to affect price. The case was filed in the Eastern District of New York, and the airline has not commented further.

Read more: https://www.nbcnews.com/news/us-news/jetblue-allegedly-used-private-customer-data-internet-history-consent-rcna341887

#JetBlue #AndrewPhillips #PrivacyAct #NewYork

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Home - CBSNews.com | JetBlue used customers' data to set ticket prices, lawsuit alleges

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A new class‑action lawsuit filed by New York resident Andrew Phillips accuses JetBlue of collecting customers’ personal data without consent and using it to adjust ticket prices in real time—a practice known as “surveillance pricing.” The complaint alleges JetBlue’s website tracks users’ browsing activity and demographic information, inflating fares when a shopper returns to the site, and that the airline failed to disclose this monitoring or any sale of the data to third parties. JetBlue denies the claims, stating fares are based solely on demand and seat availability and that it does not use personal or web‑history information for pricing. The suit seeks damages under the Electronic Communications Privacy Act and New York consumer‑protection laws, while JetBlue’s brief response suggested technical work‑arounds (clearing cache or using incognito mode) and later clarified the reply was a mistaken customer‑service comment.

Read more: https://www.cbsnews.com/news/jetblue-lawsuit-surveillance-pricing-personal-data-tickets/

#AndrewPhillips #JetBlue #NewYork

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