When AI Call Bot Actually Understands What People Mean

We have all been there. You call a company, an automated voice asks what you need, and you say something perfectly reasonable like "I want to change my delivery address." The system pauses, then cheerfully replies, "I didn't understand that. Please say 'billing,' 'orders,' or 'support.'" Frustrating, right? That's the gap between old-school phone trees and what modern AI Call Bot technology can actually do when it's built right. The Understanding Problem Traditional IVR systems work like multiple-choice tests—they…