It's a bit baffling to me that people are talking about Microsoft "losing their way" as if they ever operated differently. They have always been user-hostile if it increased next quarter's outlook. There's a clear continuing thread from the Halloween files in the 90s via antitrust probes in the 00s, the handling of Skype and Teams in the 10s, and now Copilot -- and that's ignoring all the mishandling on the business side of things (e.g. forcing Dynamics cloud migrations, Power Platform in a permanent state of unworthiness, the customary rug pulling via user license changes, constantly renaming products).

Microsoft being good to their customers is the anomaly, not the other way around.