> they basically insist that I become an unpaid systems engineering QC person

Microsoft support is guilty of this, especially for Azure & 365 issues.

Like sorry, but you aren't paying me to debug your software. Here's a report, and here's proof of me reproducing the problem & some logs. That's all I'm going to provide. It's your software, you debug it.

> Wrappers around LLMs, or tools to use LLMs to create software. But I’m not really seeing the output of this process

Because it's better to sell shovels than to pan for gold.

In the current state of LLMs, the average no-experience, non-techy person was never going to make production software with it, let alone actually launch something profitable. Coding was never the hard part in the first place, sales, marketing & growth is.

LLMs are basically just another devtool at this point. In the 90s, IDEs/Rapid App Development was a gold rush. LLMs are today's version of that. Both made developer's life's better, but neither resulted in a huge rush of new, cheap software from the masses.