| Homepage | https://ricmac.org |
| Internet history blog | https://cybercultural.com |
| Alt a/c | https://indieweb.social/@classicweb |
| Homepage | https://ricmac.org |
| Internet history blog | https://cybercultural.com |
| Alt a/c | https://indieweb.social/@classicweb |
New from my Web AI Lab: I’ve built an “article assistant” for my site that runs using local AI in the browser (via Chrome + Gemini Nano) when available — and falls back to a cloud model when it isn’t.
Before you dismiss this because it's AI, I think this has huge implications for the #OpenWeb. Instead of sending every interaction to BigTech clouds, users can increasingly run AI on their own device: better privacy, lower cost & more user control.
Check it out: https://ricmac.org/2026/03/19/article-assistant-local-ai-browser/ #WebAI
Paul Ford ( @ftrain) is blogging again and I’ve found his posts speaking to me, like they did 20+ years ago. Helps that I’m about the same age as him, so I can identify with the career and life angst he writes about. Also it’s something to do with me enjoying dipping into blogs again, since a lot of social media posts are really offputting nowadays (I hate this, I hate that, etc).
“…while I am many places right now, I am not in career heaven. So I took the train home.” https://ftrain.com/whoompf
I have no problem at all — in principle — with automating customer help inquiries. But what this *ought* to consist of, mostly, is exposing more information to the customer in a more accessible, searchable and understandable form.
Carefully written software could supercharge / personalise “help pages” and FAQs on a company’s web site, rendering a significant proportion of help desk phone calls unnecessary. Most of the time when I need to call a company, it’s because their web UI simply isn’t offering me some information that is in their system (and which the help desk staff can see), but that they’ve decided I don’t need to know.
Anyway ... that’s how I think these things *should* work. The link is to reporting on multiple cases where, instead, companies decided to pretend than their “AI” could just mimic human customer service staff and take their place, which of course it couldn’t, and it all went horribly wrong.
[H/T @lana ]
https://www.koreatimes.co.kr/southkorea/society/20260316/what-ai-overtaking-jobs-looks-like
Journal: That was Web Day Out
An excellent day of talks in Brighton exactly 37 years after the birth of the World Wide Web.