@shanselman other companies should learn from Tesla in that respect. For the test drive my interaction with a human was “good morning, if you have any questions let me know” and I did everything through the app, tested all 4 models in one day.
When I decided to purchase, did everything through the app, even the finance and insurance paperwork.
Pick up of the vehicle was done from the app, they added the vehicle to my Tesla app, keys in the center console, paperwork in the glove compartment, temp license plate already installed, just drive off. It was pretty sweet. It felt TOO easy and for the first couple days I was on standby for a call cause I was sure something was missing.