Written in my professional capacity, just now:
I believe that this holiday is not usually referred to with the possessive. If the client would like to keep it possessive, we will need to determine if the holiday belongs to a singular groundhog or is for all groundhogs.
Businesses exist to make money. Even a good, customer-centric biz treats customers well hoping for more money.
When a biz is pushing an AI feature there’s a reason, especially if it’s “free”.
Think about how they’re making money or planning to make money from it & make good choices.
Renewing an expired domain with Squarespace is proving to be impossible & support is only giving stock answers.
Anyone ever have any success getting someone at SQSP to actually look at an issue?
Has anyone else seen a huge uptick in spam / telemarketer calls today?
I wonder if it could be related to the Microsoft 365 outages; perhaps some blocking service that AT&T uses depends on M365.
“A recent change has resulted in a portion of infrastructure not operating as expected.”.
Whoops. Perhaps someone hasn’t gotten the fortune cookie “Push. to prod on Friday night will lead to a chaotic Monday”.
Users should NOT have to use the developer console in the browser in order to find information such as an item ID in order to get support.
Support scripts are a great start, but train your support staff to double check the UI to verify that the instructions they are providing are still correct.
Not to mention training them to not ignore when a customer says “that isn’t there” and includes a screenshot. Repeating broken instructions is still broken.