A take on pages.
Pages should be
1) Urgent
2) High Context
3) Exceptional
Urgency
* Should be a real problem that cannot be handled by less obtrusive means
* Should be sent to the right responder
High Context
* Should have a clear purpose/reason for existing
* Should be actionable / have runbooks most of the time and whenever possible ( Systems are full of unknown unknowns and some pages will correspond to novel failures where no a priori guidance is possible.)
wdyt?
1/2