@jay_chi

160 Followers
570 Following
66 Posts
I'm trying to cut back on posting. To a status of "not posting". Let's see how I do!
@argv_minus_one ref:
"The Diamond Age"
-Neal Stephenson

@Alice it was this experience that made me add a rule of etiquette to my business behaviour:

Never presume how much time or effort someone in another role requires to do their job. Often what appears simple to a patron is complex for an expert service provider.

@Alice you work in IT support? QQ rather than open a ticket. QQ rather than googling a subject. QQ rather than reading the full email.
Labor Rates
Minimum EUR 100
If you watch EUR 150
If you help EUR 200
If you tried to fix
it with AI EUR 500
What a time to be alive for terrible people with stupid ideas
Picard engineering tip: Maintenance of existing systems is just as important as building new capabilities.
body: I'm hungry
me: I'll go make a salad
body: don't BS me, you know that's just crunchy water
me: it's yummy and fulfilling
body: it's fuking water!
me: it's interesting and crunchy
body: it's goddam leaves fer chrissake
me: it's nutritious
body: so is leftover pizza
me: a salad won't make you fat like pizza does
body: a salad won't make you happy like pizza either
me: I'll make it better, add cheese, 1000 isle, meat strips, and croutons.
body: same ingredients as a pizza, right?
me: you win.
Onion in recipes should be by weight not number, as they vary by size considerably. Tonight's dish requires "6 onions" which is anything from 300g to nearly 2.5kg. Based on what we had in our fridge, that is.

I know it's hard. Really. I do. I've done it. I've talked to clients who can't communicate what the problem is and it's awful.

If your trouble-ticket is unclear or ambiguous I can't fix it. I can't even understand _what_ the problem is. I can't even understand where to start _looking_ to determine what the problem is on my own.

If you say I clicked on `Generate File` and those two words don't exist _any where_ on the screen. I can't help. I'ma delete yer ticket.

#software #softwareSupport