I think the thing that bothers me the most is the lack of communications. If you are going to kill people off, own it. Don't just do it and act like nothing has happened.

Even during the darkest Twitter 1.0 days they were pretty open about what they were doing. I remember getting a call prior to the 4 quadrants token limit where they explained what was going to happen and answered questions. I wasn't happy but at least felt there was respect.