@arstechnica The cancellation was in line with instructions Tesla employees had received "to thwart any customers complaining about poor driving range from bringing their vehicles in for service," according to Reuters. "Last summer, the company quietly created a 'Diversion Team' in Las Vegas to cancel as many range-related appointments as possible."

@arstechnica Tesla Model 3 driver Alexandre Ponsin "was sometimes getting less than half" of his 2021 vehicle's advertised range of 353 miles, particularly in cold weather, leading him to believe the car had a serious defect, according to Reuters. He booked a service appointment a few months ago but later "received two text messages, telling him that 'remote diagnostics' had determined his battery was fine, and then: 'We would like to cancel your visit.'"

@arstechnica "Tesla years ago began exaggerating its vehicles' potential driving distance—by rigging their range-estimating software," the article published today said. "The company decided about a decade ago, for marketing purposes, to write algorithms for its range meter that would show drivers 'rosy' projections for the distance it could travel on a full battery, according to a person familiar with an early design of the software for its in-dash readouts." Reuters reported.