The Apple TV experience sucks. Is it me? - Lemmy.World
I’m not complaining about the content, I’m upset with the experience. It has the
worst user experience I’ve ever used with a streaming service, and I have Hulu
with ads. FWIW we’re watching on a Samsung TV that’s a couple years old. My wife
and I have had Apple TV off and on since it came out and we always quit watching
it and cancel. It’s a bad, frustrating chore to use so we avoid it. This time we
got it because it’s included with our new phone plan, but we quickly remembered
why we don’t watch anything on it. Apple TV doesn’t remember where we were in an
episode. If we stop watching and come back to the episode it starts from the
beginning. If we pause the video and wait too long it jumps back to the menu and
we lose where we were. If we stop watching at any point, hopefully we remember
where we were when we start watching again because we have to fast forward to
it. If we pause the video too many times it becomes unwatchable. It plays back
in this amazingly weird jump back, jump forward, playback of stuttering
weirdness. So if we pause but don’t want to let it pause too long we unpause and
pause again so we can keep our place. But the only real option is to pause and
note the time so we can start the episode over and fast forward back to where we
were. Apple TV can’t even remember what episode we are on, continually jumping
back to an early season episode even though we are on season 2 or 3. Say we just
finished episode 8 of season 3 and credits are rolling, we press the back button
to go to the episode selection (it doesn’t have a next episode option, which
seems weird) and it jumps all the way left back to e1s1. So to get to the next
episode we have to move the selector right dozens of times to the next episode
to start it. If we come back the next day the show is listed in our “continue
watching” as e1s1. We can tell it we’ve watched that episode by long button
press then ‘Mark Episode as Watched’, but who wants to do that after every
episode? The audio drifts, often off by seconds ahead of the video. We hear
sound effects before they happen, talking is weird, etc. CC text appears and
disappears before we see them talk. This might get fixed if we stop playing the
episode, and restart it and then fast forward to where we were, but often we
just deal with it because of the hassle. Imagine watching Ted Lasso and you hear
the goal happen 2 seconds before the video. Super cool. We want closed captions
on, and it says it’s on, but they aren’t. We have to go into the menu which says
CC is on but change it to something else then back to get them to show up.
Amazon Prime video has a similar bug but it still shows CC but in the wrong
language sometimes. Watching anything on Apple TV is a chore and annoying and I
would never pay for this “service”. Is this the actual user experience Apple
designed? I get that they are a walled garden with the “best experience” on
Apple devices, but this is horrible and would never make me consider Apple
devices as a good thing. Oh, and I’ve searched for solutions but they are crazy.
Why would I need to go to iTunes on a different device to change settings, to
log out and back in etc? We don’t have any Apple devices associated with this
account, so apparently a fix isn’t possible? 3rd party device problem they say.
Call Apple support? Why? We have 10 other streaming apps that work without these
horrible issues. We’ve uninstalled and reinstalled the app, logged out and in,
but it just works the same way as I’ve described. It seems to be designed this
way. This is the user experience they give people. No wonder they need to pump
their subscription numbers with free offers.