My response to a service provider's post-chat session survey:
It's very annoying that you have chosen to use a "dark pattern" (forcing them to interact with an agent either on the phone or through chat) to try to prevent people from cancelling your service. Respect your customers, and let them cancel the service themselves rather than forcing them to jump through hoops--it will increase the chance that they return to you later, rather than leaving a bitter taste in their mouths.




