An #IT #system called #Phoenix was meant to replace old payroll systems in Canada’s government. After $4.2 billion, employees are still underpaid, overpaid, or not paid at all. This book helps business executives & IT managers avoid such disasters.

https://bit.ly/3skxdxb

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Learn the full story of this ongoing catastrophe.

#Phoenix was meant to replace old payroll systems in Canada’s government. $4.2 billion has been spent, employees are still underpaid, overpaid, or not paid at all.

https://a.co/d/fQ89xSu

Product Managers:

Your key metrics become your primary flight instruments. Everything else in your analytics dashboard is diagnostic data you pull up only when an alarm goes off.

…we needed some basic agreements that would enable fast decision-making, unified and autonomous action, and a bias toward action.

Principle #6: You do not require permission to act. Though peer-review is encouraged.

…we needed some basic agreements that would enable fast decision-making, unified and autonomous action, and a bias toward action.

Principle #5: If you feel authority for something but don’t yet have access to act upon it, ask to gain access from whomever currently has access.

…we needed some basic agreements that would enable fast decision-making, unified and autonomous action, and a bias toward action.

Principle #4: If you don’t have authority to do something, and feel that is an impediment, talk with whomever has the authority.

…we needed some basic agreements that would enable fast decision-making, unified and autonomous action, and a bias toward action.

Principle #3: If you act with authority, be prepared to be responsible.