AITA For being Disappointed in Surfshark? - Lemmy.world

A while back, I sighed up for surfshark with the intention to refund my subscription soon after. I just needed it to access some information I thought was being a region lock. After I was finished I sent an email to surfshark asking for a refund. [https://lemmy.world/pictrs/image/6378c3dc-d21a-4191-aaf2-f644fd7a0934.png] I then received an email that I thought was a confirmation that I would be refined. [https://lemmy.world/pictrs/image/5d7e8a91-e143-44e4-8aa1-0bffc3e4f5a9.png] However, recently I got an email that my subscription could not be auto-renewed because my account lacked funds (I’m a broke college student). [https://lemmy.world/pictrs/image/6125e711-29ee-4824-a1ff-03a80c76c09e.png] [https://lemmy.world/pictrs/image/edfb68a5-9bcc-468a-ab50-be1802f23a8b.png] Their reason for not canceling my account was that they actually wanted another confirmation that I wanted to get a refund. [https://lemmy.world/pictrs/image/5fe49d8f-f124-4d38-96bc-d570d5480bfc.png] Is this my fault for not checking back in? I thought it was clear that I didn’t want to stay with surfshark.