Elegoo Neptune Pro 4 - Failed Print Help - midwest.social
I just sent this email over to elegoo official, so either way I’ll update this
post with their response for a community reference point: “Hello, I’m having
issues with my Elegoo Neptune Pro 4. I’ve tried following the official
documentation and other resources to help fix my issue to no avail, so I am
reaching out as a last ditch effort. My issue mainly pertains to PLA prints
consistently being ruined partway during printing after a few months of use and
operation. Specifically, my print will successfully complete the first few
layers. Then, at some point, the print will somehow ‘grab’ or ‘catch’ the print
base and drag it around the print bed, ruining the print and causing a large
build up of filament at my hotend. This then requires cleaning. From what I have
seen, this can be caused by issues with the print bed not being clean or the
temperature of the bed in relation to the fan speed. For example, having a low
fan utilization at the beginning, then ramping up later in the print is supposed
to help this issue. However any fixes I tried returned null results. Some
background info, I purchased the printer on preorder and received it in
September 2023. I have kept up with maintenance. Namely, keeping stepper motor
tracks cleaned and greased properly, belts tightened, the print bed is wiped
down with 90% ISO alcohol between prints. I have replaced the hot-end when I
first started experiencing print issues, and again during the troubleshooting
process to further diagnose the problem. My Z offset seemingly is “correct”. I
followed the mfg instructions closely, and before this issue, my prints were
coming out beautifully. Print Settings: Using Elegoo brand PLA 1kg filament
rolls. Default Elegoo Cura print settings applied for temperature, speed, fan
speed, nozzle size, etc. Supports or No supports didn’t make a difference during
my troubleshooting. Brim printing mode is my default. For the 4-5 months that
I’ve had the Neptune Pro 4 has been absolutely amazing. Fantastic quality,
consistent, very easy to use and maintain. The issues I’m experiencing are
beyond annoying and I can’t seem to figure it out myself. Is this issue known?
What are the recommended solutions?” - Let me know if any of you have
experienced something similar to this and how you addressed it!