If we’re doing short stories, I have two recommendations:
The script doesn’t go away when you replace a helpdesk operator with ChatGPT. You just get a script-reading interface without empathy and a severally hindered ability to process novel issues outside it’s protocol.
The humans you speak to could do exactly what you’re asking for, if the business did not handcuff them to a script.
It’s an ongoing case, so I don’t know what you expect of me here. My reply was to correct your misunderstanding about the focus of the case, which is not limited to the use of steam keys as you originally claimed.
I am not aware of the european case you reference, would you mind pointing me to where I can learn more?
I like Wolfire. Their head (David Rosen) had a really good procedural animation talk at GDC about a decade ago, their games are pretty good, and they started up Humble before it spun off on its own.
Before tarnishing their reputation, I’d suggest reading up on the actual complaints put forth in the lawsuit. I’ve done so extensively, I think they have very solid grounds to go after Valve (Valve’s behaviour is comparable to Amazon’s in terms of anticompetitive practices).