That older relative you do tech support for is probably not bamboozled by digital devices. They were guessing their way through Y/N ms-DOS and dodging Fatal Error cartoon bombs on Macs before you and the smartphone were born. Now they're older, wearier, and exasperated by digital coercion and the complication of simple things. They’re not listening to Bing Crosby while being amazed email exists. They’re listening to Queen while cursing enshittification & resenting the time it costs them and you.