travelers just rolled out an openai-built claim assistant countrywide — not a pilot, the whole us.
what gets me isn't the chatbot, it's where it shipped. insurance is about as liability-heavy and regulated as it gets. if the bar for "safe enough to deploy at scale" got crossed there, a lot of "too risky for AI" excuses just quietly expired.
where would you still draw the line — one workflow you wouldn't hand to an assistant yet?









