In July, I traveled to Nairobi to meet the young African content moderators leading an unlikely fight against big tech. They say reviewing content for the likes of Meta, ChatGPT, and TikTok through outsourcing companies left them with unspeakable trauma, including post-traumatic stress disorder, depression, anxiety, insomnia, and thoughts of suicide.
They've sued Meta. And now they want to form the world's first union for content moderators.
How did content moderation grow into a multi-billion dollar industry that employs upwards of 100,000 people worldwide today, from the Philippines to Germany?
My piece is a deep dive into the labor economics of this industry, telling the story of content moderation from its humble beginnings in Silicon Valley to the massive, cross-continent enterprise it has become today. One that workers in Kenya compared to slavery and human trafficking.
Please read and share if interested: https://www.codastory.com/authoritarian-tech/kenya-content-moderators/