In March, crooks made off with personal information on around 100,000 taxpayers by breaching a website tool intended t help with the FAFSA.

This letter sent by the IRS to affected taxpayers implies the crooks made off with far more than just income data. Credit monitoring is OK for detecting fraudulent new accounts - but does nothing if the crook has enough information to social engineer your bank.

https://www.securityforrealpeople.com/2017/04/a-letter-from-irs.html

I just heard that USAA is adding multifactor authentication for human-to-human customer service calls. Nice move!

Anyone know of any other banks that do this?

@dnlongen That sounds nice, but....what factors? Please say KBIs aren't included.
@munin not KBI. A code sent via SMS or email. It's not ideal by any stretch of the imagination, but it's a significant step up from anyone else I have heard of.
@munin And yes, I have given feedback privately to that effect :-)