"I really like Outlook, I can use it to talk to all my friends"

"That's a stupid attitude, Outlook is just one client, the underlying protocol is called email and it'd be useless without that"

"..."

@chris_martin I mean, it'd actually be extremely dumb if someone conflated Outlook with all of email, so you're not selling me on this
@sonya @chris_martin Talk to people who work front-line ISP tech support. Ask them how many of their callers think that the big blue E icon on their desktop is "the internet." This has been true at least since I was working dialup support 17 years ago.
@maradydd @chris_martin ugh just kill me now, I can't handle it
@sonya @maradydd No, that's success. We work hard to build these abstractions and let people use products without thinking about the stack they're built on.

@chris_martin that is indeed why people can drive cars without knowing how the engines and transmissions work, and why we can live in housing with modern plumbing and electrical wiring that we use to do ~stuff~ without understanding how the pipes and wires work, let alone the vast network of pipes and wires that connect us all to sewage systems and electrical grids

@maradydd @sonya

@GinBaby @maradydd @chris_martin I still don't think the comparison holds up. Going back to email: you can still sort of use email if you think Outlook is all there is, but it cripples your usage of the larger system
@GinBaby @maradydd @chris_martin like, you aren't aware of the options beyond Outlook, so you're locked in by ignorance. that's bad.
@sonya Being locked in to something that works okay and you don't care about that much is fine @maradydd @GinBaby
@chris_martin @maradydd @GinBaby that used to be the case for Twitter; not all things that work okay stay working okay
@puellavulnerata The kind of "locked in" I was referring to is the fixable kind ("locked in by ignorance"), not the permanent kind (locked in because you're on an inherently closed platform) @maradydd @GinBaby