Euphoria 💕So disappointed with my new Samsung Notebook 7 spin & Windows 10 and with Samsung's ineffectual Customer Support. The phone line listed on the box gave me an automated system that wouldn't accept the entries, their online chat feature said it's not available due to the high volume of customer calls (THAT should tell us something!) & the reps I interacted with neither seemed to regard all I said nor had the proper information to determine the issues.
WTH can't these Tech companies give their reps the right tools and information to really help customers? How can they not realize that people will not continue to buy unsupported products?
When one reports a problem with a phone system one is treated like they /caused/ the problem & referred back to the system even after saying it doesn't work. Can Technical Support reps really be that stupid? I wonder if they even tell someone who could correct the issue about the problem.