"I really like Outlook, I can use it to talk to all my friends"

"That's a stupid attitude, Outlook is just one client, the underlying protocol is called email and it'd be useless without that"

"..."

@chris_martin I mean, it'd actually be extremely dumb if someone conflated Outlook with all of email, so you're not selling me on this
@sonya Most people, not just dumb people, don't understand or need to understand computers enough to distinguish the thing they see from the network protocols it uses.
@chris_martin in the example you're giving that's not the case, which is why people understand that email is a separate, broader thing than the various providers