@jered @brucelawson @cstross Everything is pointing to a coincidence with this, the AI use, the not opening things and all of it probably happened exactly as they claim, but the exact date and the exact details say that -somebody- was behind it. Probably not the management currently being held responsible, but don't tell me accidents this precise have any realistic chance of happening. Now somebody high enough up that they knew how things like this were approved but won't be the one paying for the fuckup, that's more believable.
Edit: or I suppose since it's Starbucks it could have been a fucked up loyalty pledge to the Nazis that they didn't realize would end quite this badly.