Ben Gleason

Yeah, never going to #Starbucks again. This shit is not only creepy but downright unhealthy. That and the union busting...

Starbucks tests the limits of emotional labor
https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926

Starbucks tests the limits of emotional labor

Arlie Hochschild coined the term in 1983 to describe a specific workplace cost. Starbucks' Green Apron Service is pushing it further than she imagined

Quartz
May 29 at 1:19pmWeb