Delta SkyMiles Is Broken, and It’s Time to Say So

Loyalty programs were once a genuine reward for frequent flyer dedication, but somewhere along the way the industry's largest carrier turned theirs into something that feels closer to a marketing funnel than a benefit. Delta's SkyMiles program, despite the slick branding and the parade of Amex co-brand cards, has become the cautionary tale of what happens when an airline forgets that miles are supposed to be worth something. After years of watching the program evolve in the wrong direction, […]

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