@woozle I mean ... if a company is going to text me ads and upsells, they can definitely provide support over text.
(For the drive bys, I've run service desks. I'm aware that marketing platforms aren't the same as running chat support. I'm speaking about the enforced asymmetry of a company being allowed to bother me over text while not providing support via my preferred means.)
@EveHasWords This one feels especially egregious since (a) it's a credit union, which is supposed to be "owned" by its customers, and (b) I'm pretty sure they used to have a "dispute this transaction" link in online banking.
(Background: there were 3 fraudulent charges on our account, one of which we got a "this charge was blocked" email for -- which is good, because it was over $2k -- which included the card number used. I sent them a message about this via the online banking messaging portal, and was told to call an 800 number. ...and, liike, I've told you that my card number has been compromised -- can't you, you know, send that information on to whoever is at the 1-800 desk? WTF.)
Woozle Hypertwin
Eve 
