Tekniquelly correctMay 15

Anyone who’s ever worked adjacent to IT knows better than to expect people to read the instructions. Doesn’t matter how clear they are, how publicly they’re announced, how urgent they’re explained to be.

Don’t ever, ever, design a critical process that involves people reading and following instructions. It’s dead on arrival.

Show thread"Nurture-boy" Ric FlairMay 15
@tek
I'm happy if they read the whole (short) email or ticket reply.
Show threadTekniquelly correctMay 15
@mikefordays And that’s asking an awful lot!
Show threadNex CarterMay 15

@tek @mikefordays

And still it makes me cry that people can't read a whole email...

Show threadTekniquelly correct
@NexCarter @mikefordays I only got as far as "cry" then stopped reading. Was the rest important?
May 15 at 10:59pmWeb