Hazel Weakly

It’s frustrating see a survey ask carefully designed questions that guide you to answer that the system is doing what it’s incentivised to do (vs what you think it should)

I’d love to see more “Is this survey useful?”, “how effective are these measures”, and “are we asking the right questions?”

Apr 15 at 11:55amWeb
Show threadMatt WilcoxApr 15

@hazelweakly I see this all the time. The recent one about the BBC's charter was laughable.

"Please create a questionnaire for which it is impossible to receive unfavourable answers to our core business"

Show threadSysAdmin1138Apr 15
@hazelweakly I had a bit of success with the internal ESAT survey at my old employer. They *did* include a "how could this survey be better" question, where I put a number of suggestions. Mostly question-ordering, so as to not prejudice answers. Things got better! The last two were moving the opposite direction, at the same time that ESAT stopped being a priority internally.
Show threadSysAdmin1138Apr 15
@hazelweakly And by "stopped being a priority" I mean anyone above line-manager stopped taking action-items from results.
Show threaddrmorrApr 16

@hazelweakly omfg I had to fill out one of these recently, but fortunately it also had several free-form fields.... I left quite a few scathing remarks in the freeform fields. I also left my email and clicked the "contact me for followup questions" checkbox.

Curiously, I never heard anything from them.