Gonna share a moment from yesterday.

An elderly Indian lady was brought to the lounge by her kids. They wanted to get assistance over to one of our Scottish services.

Being free, I said I'd be happy to assist.

So, the mum and kids start walking with me across the concourse.
Shortly after the kids have to say goodbye. Lots of hugs and sadness. Promises to visit and for future visits.

As the kids head off, we keep walking until I notice my passenger crying.
She tells me her story and how she misses her kids.
We've reached the travelator up at this point so as we're going up, I suggest this is a Good Thing as we'll hopefully see her a lot more as she visits. We talk about how Manchester is a fab place to live and work.

She's feeling a lot cheerier as we walk down to the platform.

Train sweeps in but before the train leaves she gives me this big hug.

Yeah. This job has so many different things to it. And how the small things can help change someone's day.
I hope she's looking forward to the next reunion.
#ManchesterPiccadilly