If people are trying out public transport during the free period, it's as important as ever that they have a good experience to encourage them to become regular users. Overcrowded and unreliable services don't help. State Govt and the transport operators need to do better. https://dandenong.starcommunity.com.au/news/2026-04-08/day-long-rail-disruption-hits-cranbourne-pakenham-lines/

Day-long rail disruption hits Cranbourne, Pakenham lines
Commuters on the Cranbourne and East Pakenham lines experienced a major disruption that stretched from the early morning into the afternoon peak on Tuesday 7 April, during the second week of free public transport. Metro Trains advised the disruption began about 11pm on Monday night and was not fully resolved until about 4.45pm on Tuesday. [...]