nickvec1d ago

I've been waiting over a month for Anthropic to respond to my billing issue

https://nickvecchioni.github.io/thoughts/2026/04/08/anthropic-support-doesnt-exist/

I’ve been waiting over a month for Anthropic support to respond to my billing issue

In early March, I noticed approximately $180 in unexpected charges to my Anthropic account. I’m a Claude Max subscriber, and between March 3-5, I received 16 separate “Extra Usage” invoices ranging from $10-$13 each, all in quick succession of one another. However, I wasn’t using Claude. I was away from my laptop entirely and was out sailing with my parents back home in San Diego.

Nick’s Thoughts
Show threadhs8623h ago

I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening.

Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.

Show threadjondwillis23h ago
Issue a chargeback.
Show threadMostlyStable23h ago
It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
Show threadyadaeno23h ago
If a business attempts to steal from me I instantly charge back and the onus is on them to prove that I owe them money. I do this all the time and have never been blacklisted.
Show threadBeetleB21h ago

With some of the large companies, blacklisted is a real concern.

eBay is one known example.

I've heard the same for Amazon (forget if it was retail or AWS).

It's cheaper to lose your business than to have a proper human review every complaint.

Show threadsaintfire

I've charged back amazon over retail issues that they did not deem worthy of providing me a human to interact with.

It whined about it for a bit on their site but eventually just gave up. Works normal again.

Apr 9 at 12:37amWeb