Mastodawn

I've been waiting over a month for Anthropic to respond to my billing issue

https://nickvecchioni.github.io/thoughts/2026/04/08/anthropic-support-doesnt-exist/

I’ve been waiting over a month for Anthropic support to respond to my billing issue

In early March, I noticed approximately $180 in unexpected charges to my Anthropic account. I’m a Claude Max subscriber, and between March 3-5, I received 16 separate “Extra Usage” invoices ranging from $10-$13 each, all in quick succession of one another. However, I wasn’t using Claude. I was away from my laptop entirely and was out sailing with my parents back home in San Diego.

Nick’s Thoughts

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simgt 1d ago

I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has.

We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.

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ValentineC

> We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions.

Anthropic seems to have adopted the toxic Google mentality of "good enough product, barely any customer support" despite being one of the entities that can crack this.