nickvec2d ago

I've been waiting over a month for Anthropic to respond to my billing issue

https://nickvecchioni.github.io/thoughts/2026/04/08/anthropic-support-doesnt-exist/

I’ve been waiting over a month for Anthropic support to respond to my billing issue

In early March, I noticed approximately $180 in unexpected charges to my Anthropic account. I’m a Claude Max subscriber, and between March 3-5, I received 16 separate “Extra Usage” invoices ranging from $10-$13 each, all in quick succession of one another. However, I wasn’t using Claude. I was away from my laptop entirely and was out sailing with my parents back home in San Diego.

Nick’s Thoughts
Show threadHobadee
TBF, I think Anthropic is a victim of their own success right now. We've had clients reach out to their sales team and be unable to reach anyone. I think they are just busier than they can actually handle.
Apr 8 at 8:15pmWeb
Show threaddgellow2d ago
Yes, it’s pretty much the case, they are trying to scale as fast as they can from what I understand. Their growth over the last year has been just insane
Show threadetothet2d ago
I had a very mediocre experience with their sales team when I was trying to understand how my company could sign up for their enterprise plan. I could barely get the time of day from them and once I finally got a response, the rep knew very little and never responded to my follow up questions. At that time, enterprise plans started at a $250,000 minimum spend/year, which we would've been well over.
Show threaddude2507112d ago
A bit ironic for an AI company. But your business should put trust into their tech.