nickvec1d ago

I've been waiting over a month for Anthropic to respond to my billing issue

https://nickvecchioni.github.io/thoughts/2026/04/08/anthropic-support-doesnt-exist/

I’ve been waiting over a month for Anthropic support to respond to my billing issue

In early March, I noticed approximately $180 in unexpected charges to my Anthropic account. I’m a Claude Max subscriber, and between March 3-5, I received 16 separate “Extra Usage” invoices ranging from $10-$13 each, all in quick succession of one another. However, I wasn’t using Claude. I was away from my laptop entirely and was out sailing with my parents back home in San Diego.

Nick’s Thoughts
Show threadhs861d ago

I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening.

Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.

Show threadnickvec
Yikes. That's unacceptable. Crazy that it has been over a month and you still haven't gotten the refund.
Apr 8 at 7:57pmWeb