My pivot from IT was to go into a front line support role that I hated but used to show my other non technical skills (“soft” skills) and moved into a knowledge org in the company. From there it’s building out your portfolio with accomplishments and objectives you did/helped on. I have since moved further away from tech and into a more public role and it is the soft skills which have allowed me to keep my job. Everyone knows the tech in IT - it’s why we’re originally hired. Being able to talk to people, to help them learn and/or grow, and have them like the conversation is what keeps me valuable.

It’s not the path for everyone but hopefully this gives you some ideas on where to apply your non-tech skills and your ability to be a person instead of a filled fix-it role.