Why is stack overflow so horrible?

https://lemmy.world/post/45176647

Why is stack overflow so horrible? - Lemmy.World

Especially in my early days venturing into Python (with which I am still only casually acquainted), I’d google a problem and end up on an SO question outlining my exact problem, only see “closed as duplicate” or a bunch of snarky comments about how the questioner didn’t RTFM or whatever. Why do they hate people asking questions on this site specifically about asking questions? Part of being a noob is not just about not knowing the bare facts of a thing, but not knowing where to look for answers or even what to ask. While I’m on this soapbox, I hate it when people say “just google it.” because most of the time I see that phrase it’s because that forum post is the first google result.

My personal theory:

The internet has changed quite a lot in the last 20 years. At the beginning it was almost only nerds on the internet who were running their communities on their free time. Back then there were no algorithms which decided what you see. Everything was sorted by date and recent posts and as such every user saw the same content. So a netiquette developed around that time: Don’t post duplicate stuff. Don’t double post, edit your post. Read the site rules. Search for information first. No low effort threads. Don’t necro a thread without substantial new information. And so on.

That was basic internet netiquette and at least my feeling is that it was universally understood and followed quite strictly. On all the forums, not just a specific one.

I also violated some of these netiquette rules and got reprimanded for it - not by mods, but even by other users. The point is, those were universal internet rules and the whole community was enforcing it.

Then social media happened and changed the way the internet worked. Algorithms were now deciding what you can see. There was no need to actively mod content. On social media the netiquette that ruled the internet had no purpose. And as such people never really encountered that.

Now Stack Overflow is one of the last of its kind where that ancient netiquette still plays a major role. An internet forum which tries to categorize and keep a “clean” library of knowledge. Against a flood of new users who do not know the netiquette. In such an environment mods are the only ones left to remind user of the netiquette. Slowly but surely they lose patience and start power tripping.

It’s a case of Eternal September

Eternal September - Wikipedia

Then social media happened

Yeah, definitely part of the story. Another thing that happens to all user generated content sites is the following:

  • they start small and grow organically, attracting like minds
  • they begin to grow faster and they become hard to maintain as a side hobby, including server costs
  • they reach a size where server costs are beyond what anyone can afford as a hobby and at least one person needs to make the place their full time job
  • ads are introduced because you can turn them on and get money - maybe they’re only show to logged out users or something to control the blowback
  • ads on UGC don’t pay a lot so you need huge traffic to pay any actual salaries with them - this means SEO growth
  • search engines now shower the site with traffic because it has a deep well of excellent content from its early days, and this is welcome because it drives the ad revenue
  • costs also rise because the site’s software was never built for this scale and it needs professional attention and / or enterprise grade service. No one has the know how for the most meaningful performance optimizations or an appropriate caching layer - though many half assed tinkerers will fiddle around thinking they know more than they do
  • the shower of SEO inbound blows away any concept of organic growth, which is what made the place to begin with. Now you’ve got plain old anybodies joining and probably expecting instant gratification when they ask a question. Just as the operators are straining to grow the site to the next level, it rots out from under them
  • the true blue mods from the old days burn out on this and need to be replaced by rules-based systems and automation
  • that’s nowhere near as good and starts to erode the experience
  • heroic content creating users are now trapped between the unwashed hordes of the general public and shitty moderators, so they burn out too
  • everyone wonders gee what happened to this place and they come up with highly specific explanations, but this regression is nigh universal and you might say inevitable from the start. The only communities that avoid this fate are the ones that close membership and dole out new accounts incredibly sparingly by hand to select individuals. But this works against exponential growth and feels “elitist” and the bills may go unpaid
very good writeup, thanks. Sounds quite plausible.