Getting insurance setup on our new vehicle. Spoke to a rep at our local State Farm agency and they said they could move the 'safe driver' discount in effect on our old vehicle to the new one and keep our same coverage. Excellent.
Fast-forward a few weeks and I'm getting emails about needing to enroll in their driver monitoring program and to order a beacon. Turns out the agent enrolled us in their "Drive Safe and Safe" program, something we've never been enrolled in, so they flat out lied.
I called them out on it yesterday and said I would not be ordering a beacon and to remove the discount. Rate immediately went up by $20 per month for the remainder of our current term.
Needless to say, I'm not pleased. I know virtually all insurance companies offer something similar and that isn't the issue here. As long as the choice exists to not enroll in a program like that, I will always opt out. The issue is the severity of the dishonesty on the part of the agent.
I wouldn't even call these smokescreen sales tactics, and this wasn't a case of lying by omission. The agent outright lied to me about what coverage they were enrolling us in and they said they words "we can keep you enrolled in the same coverage" and "maintain your current discount". Copy and paste, nothing should have changed. It was slipped in without our consent.
If not outright fraud, it's towing the line, and I'm now on the market for a new insurance provider when this term ends.
@paulknightly This is the difference between an insurance AGENT who represents a single company and a BROKER who can find the best policy for you from different companies.
They are licensed differently. And operate differently. We use a broker at work.
Shitty deal. Sorry it happened.
Paul Knightly
Duckbilled Plattypus.