Danielle ForéPlease be less aggro when you file issue reports. I know that you’re experiencing something frustrating, but remember there is a real person on the other side of the screen and we want to help you
purple's a fire marshal first aider@danirabbit see also: basically every customer service scenario ever.
the person you are talking to almost certainly isn't responsible for whatever happened, is quite possibly also having a bad day because of whatever happened, and no amount of ‘I spent a lot of money’ gives you the right to mistreat them.
if they start playing silly games, well that's different, but otherwise hows about we turn it down a notch and not bite people's ears off as an opening salvo.