robin_realaThe 'Paperwork Flood': How I Drowned a Bureaucrat Before Dinner
Sounds like it's not real but...
It reads like an indictment of the government employee personally, rather than the rules and constraints that employee is forced to use.
Probably fair to comment on the interaction, whether the person was rude, and so on. But blaming them for not accepting email is kind of silly. They are not empowered to do that kind of thing.
I, as a user with 10k+ karma on HN, can testify that the author has all the hallmarks of a real blind person (active in blind communities and so on). I don't have any evidence suggesting that the author ever engaged in deceptive behavior.
In other words, my P(real) > 0.99.
I don't have a word for this, but this falls under the class of things where even if the author who wrote this is did not personally do this and is making it up, it has absolutely 100% happened somewhere, many times over.
For example, it's the same for the DailyWTF... I remember how that would be posted here or on a programming reddit and half the comments would be about how it hadn't happened, and you know, maybe whoever wrote those particular words is just making it up, but I've seen enough just in my little tiny slice of human behavior phase space to know that either the story or something indistinguishably close to it most certainly has happened somewhere, at some time.