90% of my interactions with government and business entities go like this.
THEM: "You did not follow the rules. Please start the process over from the very beginning and -- "
ME: "No, fuck you. Your rules are stupid but I already followed them. Here is the proof."
THEM: "Oh. Okay. Here you go."
@gwynnion I remember going to a talk about service design in the UK government at a UX conference that spoke about all the unintentional barriers that had been set up that made it harder for pensioners to get the story they need, and all the hard work she did to get the managers to understand and connect the dots across all places the pensioners interacted with the services.
My main conclusion since then is that the only way for it to get this bad is that it's a deliberate strategy.
@gwynnion you might appreciate this bit of malicious compliance
New post: The 'Paperwork Flood': How I Drowned a Bureaucrat before dinner. https://sightlessscribbles.com/posts/the-paperwork-flood/
Nowhere Girl
craignicol